Proven Solutions for
Client Retention
Your business growth hinges on the confidence of and investment in your Client Service team.
Let’s build a path forward together.
Opportunities for Growth
Audit of existing client service team processes, AI integration, templates, culture, and client feedback followed by collaboration with the leadership and account management teams on an action plan.
1:1 or Team Coaching Monthly Retainer with reserved weekly time blocks. This service also can be used in Fractional Director capacity to cover gaps Account Management or Agency leadership.
Work session preparation and/or facilitation, leadership off-site attendance, and team training one-offs or series are a great way to supplement your leadership of your team. Off-the-shelf and customized trainings can be provided.
Chad K., FiredUp Culture and former VP, Agency Services, Portent
“Kirsten is an exceptional leader who combines deep expertise in client services, marketing leadership and operations with a genuine commitment to helping others succeed.
She was my go-to when leading an agency and her influence made an impact in every corner of our organization.”
Lia C., Senior Client Partner
“Kirsten was one of the most caring, thoughtful managers I've ever had. Although she's highly skilled at account management and marketing strategy, I believe one of her greatest professional qualities lies in her team management style.
She led our team by implementing helpful structures which have assisted in furthering the Client Partner team's mission.
Rommel A., Senior CRO Strategist
“She was crucial to developing outstanding talent…. Her next team to lead will be extremely fortunate to have her as a captain and advocate through the years to come.”
Let’s Discuss
the Path for
Your Team
Book time to learn more about Account Management Operations, Leadership Consulting, and Training opportunities for your team.
If you don’t see availability within your preferred timeline, please submit a Contact Form with details about your request and we’ll follow-up with you directly.
